Privacy Policy

Privacy Policy

Last updated: 06-04-2026

This Privacy Policy describes how Capou ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website. Protecting your personal information is important to us and we are committed to handling your data responsibly and transparently.

If you have any questions about this Privacy Policy or about how your personal information is handled, you may contact us at:

info@capouhouse.com

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Personal Information We Collect

When you visit our website, we may collect certain information about your device and interaction with our store.

Device Information

When you browse our website, we automatically collect certain information, including:

Your web browser type
IP address
Time zone
Device type
Pages or products that you view
Search terms that referred you to the site
Interaction with the website

This information is used to help us improve our website performance and understand how customers interact with our store.

Order Information

When you place or attempt to place an order through our website, we collect certain information from you, including:

Full name
Billing address
Shipping address
Payment information (processed securely through payment providers)
Email address
Phone number
Order details

This information is used to process your payment, arrange shipping, provide invoices and confirmations, and communicate with you regarding your order.

Customer Support Information

If you contact us directly, we may collect additional information such as:

Your name
Email address
Order details
Any information you provide in your message

This helps us respond to your request and provide customer support.

2. How We Use Your Personal Information

We use the information we collect to:

Process and fulfill orders
Provide shipping and delivery services
Communicate with customers regarding orders or inquiries
Screen orders for potential fraud or risk
Improve the functionality and performance of our website
Provide customer support
Send updates or promotional communications if you have opted in

We only collect and use personal information that is necessary to operate our business and provide our services.

3. Sharing Your Personal Information

We may share your personal information with trusted third parties to help operate our store and provide services to you. These may include:

Payment processors
Shipping and logistics providers
Website hosting services
Analytics services
Marketing platforms

These third parties only receive the information necessary to perform their services and are required to handle your information securely.

We may also disclose your personal information if required to comply with applicable laws, regulations, or legal requests.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and to help us understand how visitors use our website.

Cookies may be used to:

Remember user preferences
Analyze website traffic
Improve website functionality
Support marketing and advertising efforts

You can choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

5. Data Retention

When you place an order through our website, we will retain your order information for our records unless and until you request that we delete this information.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at:

info@capouhouse.com

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

All payments are processed securely through trusted payment providers and sensitive financial information is encrypted during transmission.

While we take appropriate security measures, no method of transmission over the internet is completely secure.