Refund Policy
Refund Policy
Last updated: 06-04-2026
This Refund Policy outlines the conditions under which Capou accepts returns, refunds, and exchanges. We aim to ensure that every customer is satisfied with their purchase. If you experience any issues with your order, please contact us and we will do our best to resolve the matter.
For all refund or return inquiries, please contact:
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must meet the following conditions:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- Proof of purchase must be provided
Items that are returned without prior contact or approval may not be accepted.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue is verified, we may offer one of the following solutions:
- A replacement product
- A refund
- Store credit
3. Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons. These may include:
- Personal care products that have been opened
- Used items
- Gift cards
- Final sale items
If you are unsure whether your item qualifies for return, please contact us before sending the item back.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the product was received damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item without tracking.
5. Refunds
Once your return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.
Original shipping costs are generally non-refundable unless the return was due to an error on our part.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:
We will provide instructions on how to proceed with the exchange.
7. Order Cancellations
Orders can only be canceled before they are processed and shipped. Because orders are processed quickly, cancellation requests must be submitted as soon as possible.
If your order has already been shipped, it cannot be canceled and must follow the return process once delivered.
8. Late or Missing Refunds
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done all of this and still have not received your refund, please contact us at:
9. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
Capou
Email: info@capouhouse.com
